Pcmall.com Website Review & Ratings + PC Mall Coupons
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Pcmall.com Website Review & Ratings + PC Mall Coupons

PCM: Products & Services

PC Mall is an online store that offers an amazing selection of computers, printers, servers, electronics, software, storage, and electronics accessories. PC Mall also offers services.

PC Mall has multiple shopping categories:

PC Mall also offers numerous services:

PCM: Company Background

The PC Mall company was founded in 1987 and their online store was created in 2011. PC Mall is a very large company that employs more than 2500 employees. PC Mall was founded by two brothers, Frank and Sam Khulusi.  Frank Khulusi is the president of PC Mall. PC Mall has over 20 brick and mortar stores throughout the United States, Canada and the Philippines. Between their retail stores and their online store, PC Mall makes around 1.37 US billion dollars a year.

PC Mall contact information:

1940 East Mariposa Avenue, El Segundo, CA 90245, USA

  • PC Mall Sales: (800) 555-6255- Hours: 6:00 AM- 6:00 PM (Pacific)
  • PC Mall Technical Support: (877) 233-9126- Hours: 6:00 AM- 6:00 PM (Pacific)
  • PC Mall Customer Service: (877) 233-9124- Hours: 6:00 AM- 6:00 PM (Pacific)
  • PC Mall Sales: sales@pcmall.com
  • PC Mall Customer Service: customerservice@pcmall.com
  • PC Mall Technical Support: pctech@pcmall.com
  • PC Mall Webmaster: webmaster@pcmall.com
PCM: Customer Feedback & Reviews

Online customer reviews for PC Mall are very mixed; some customers loved PC Mall, while others did not. 

Positive customer reviews commented on:

  • Large selection
  • Cheap prices
  • Nice customer service

Negative customers reviews commented on:

  • Sending broken merchandise
  • Charging credit cards twice (double billing)
  • Unethical treatment of their employees and customers.

Some customer reviews for PC Mall were:

"PC Mall is an unethical company. Do not order from them"

"I've been with PC Mall since the mid-90's when my sales rep cold called me. They are a great supplier for Dell and Mac equipment, saving you money over the OEM's. They are also not pushy, however, if you don't order for a few months they start calling to see if there is anything they can quote."

"Misadvertised on website. They were notified about the discrepancy with the product. They agreed the product was not as described, and now it is 3 weeks later, and the product description on the website is still unchanged and inaccurate nor have they offered any adjustments or refunds."

"I've been purchasing from them since 2008. Their pricing has always been equal or better than the other big reseller sites (CDW and Zones for example), their salespeople are helpful and know their products. When they don't know the answer, they contact an in-house expert who will discuss your situation and make recommendations based on your needs."

PCM: Business Credibility & Trustworthiness

PC Mall is accredited with the Better Business Bureau and has a BBB rating of "A+". PC Mall was accredited with the Better Business Bureau in 1989. There has been 45 complaints filed against PC Mall with the Better Business Bureau in the last three years; however, all 45 complaints have been closed to the Better Business Bureau's satisfaction. The majority of the complaints against PC Mall were about problems with the products, and advertising/sale issues.

PCM: Website Popularity & Google Ranking

PC Mall is a popular online store:

  • PC Mall has a worldwide Alexa traffic rating of 96,292 out of 30 million website.
  • PC Mall has a Google PageRank of six out of ten.
  • The PC Mall website gets around 6,090 daily visitors, which generates about 25,578 page views daily.
  • Over three quarters of all of PC Mall's customers are from the United States; about 77% of PC Mall customers are American.
PCM: Social Media Presence

PC Mall social media presence:

  • PC Mall can be followed on Facebook; they have 12,320 likes on Facebook and have 140 people talking about them. PC Mall updates their Facebook page nearly every day.
  • PC Mall can be followed on Twitter; they have 6,897 followers on Twitter and have posted 4,233 tweets. PC Mall tweets once to twice every couple of days.
  • Fans and customers of PC Mall can subscribe to their E-mail newsletter and a catalog subscription
PCM: Website Security & Safety

PC Mall is powered by ToolTwist, and is secured and protected by Entrust SSL and McAfee Secure. Google Safe Browsing lists the PC Mall website as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The PC Mall website has also not hosted any kind of malicious software over the past 90 days. The Google Safe Browsing page for the PC Mall website can be viewed here

PCM: Pricing & Packages

PC Mall is generally more expensive than it's leading competitor is. In a price comparison of three items that can be found at PC Mall and at two other online stores, PC Mall was more expensive on two items, and was less expensive on one item than their competitors were.

Logitech Wireless Speaker - Speaker - wireless, wired - for Apple iPad 1; 2; iPhone 3G, 3GS, 4, 4S; iPod touch (1G, 2G, 3G, 4G)

  • PC Mall: $105.99
  • Leading competitors: $91.99

HP LaserJet Pro 400 color M451dn - printer - color - laser

  • PC Mall: $399.99
  • Leading competitors: $369.99

Compaq dc7700 Intel Pentium D 945 Dual-Core 3.40GHz Ultra-slim Desktop PC - 2GB RAM, 750GB HDD, DVD-ROM, Gigabit Ethernet, Wi-Fi 

  • PC Mall: $211.99
  • Leading competitors: $299.97
PCM: Shipping Rates & Policies

PC Mall shipping rates and policies:

  • PC Mall only ships to the United States and to APO and FPO addresses
  • PC Mall ships their products the next business day after the order was placed.
  • The cost of shipping for customers in the United States and both APO and FPO addresses, is available at the checkout

PC Mall offers several shipping options: 

  • Ground Service: usually takes 5-7 business days for order to arrive
  • United States Priority Mail: usually takes 2 business days for order to arrive, but, this shipping method is only for customers in the contiguous United States
  • 2 Day Air: usually takes 2-3 business days for order to arrive; but is available for customers in all 50 states in the United States
  • Standard Overnight: takes one business day for order to arrive
  • Priority Overnight: order arrives in the morning the next day (including Saturday)
PCM: Payment Methods Accepted

PC Mall offers numerous payment options. PC Mall accepts these payment methods:

  • Discover
  • Visa
  • MasterCard
  • American Express
  • Dinner's Club
  • PC Mall Preferred Card
  • Wire Transfers
  • Personal, Business, and Cashier's Checks 
  • Money Orders
  • Wire Transfers
  • Bill Me Later

However, PC Mall does not accept any other kind of alternative online payment methods such as Amazon Checkout or PayPal

PCM: Returns, Refunds & Exchange Policy

PC Mall return/refund policy:

  • PC Mall has a 30 day return policy
  • Original shipping fees are non-refundable.
  • Customers can only return new unused items that include the item's box, bags, packaging, and any receipt in new and original condition
  • Customers need to contact their account executive to get a return authorization number (RA), before making a return.
  • Customers will have to pay all return shipping costs.
PC Mall: Product images & screenshots
PC Mall Coupons
Get PC Mall Storage Deals @ PC Mall
Get PC Mall Storage Discounts @ PC Mall
Best Available PCM Coupon:
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